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Why Work With Us

Benefits, Perks and More!

ESOPs for all - Be a shareholder in the value you are creating at Servify. We are just getting started and this provides a huge opportunity for wealth creation as Servify grows.

Unparalleled learning opportunities - We are here to help you upskill & grow with training and certifications. Also, a chance to work & travel to other geographies as we scale.

Competitive compensation - Salaries better than market standard including bonus, benefits, insurance & equity in the company.

Work With Us

  • Inclusive culture

  • Flexible leave policy

  • Competitive compensation

  • ESOPs for all

  • Lots of fun

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Key Responsibilities
  • Operate as the lead point of contact for any and all matters specific to your accounts.
  • Build and maintain strong, long-lasting customer relationships and growth.
  • Oversee customer account management, including negotiating contracts and agreements to maximize profit.
  • Serve as the lead point of contact for all customer account management matters.
  • Build and maintain strong, long-lasting client relationships. Negotiate contracts and close agreements to maximize profits. Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
  • Prepare reports on account status.
  • Collaborate with sales team to identify and grow opportunities within the territory.
  • Assist with challenging client requests or issue escalations as needed.
  • Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.
  • Interpersonal Skills - B2B customer coordination, Strategic Enterprise management.
  • Negotiations, Pipeline management, Executive stakeholder management, CRM.
  • Experience with B2B2C customer model.
  • Digital Marketing, Customer success experience.
  • Familiar with account management software (CRM).
Must Haves
  • CV’S from following domain only will be Preferred.
  • Carriers: Enterprise business/ account managers
  • OEMs: Enterprise management
  • Multi-national tech players: Enterprise account managers/ solutions sales
  • Large format retailers: enterprise business

Key Responsibilities
  • Establish, execute & facilitate business processes to meet the business objectives & ensure compliance.
  • Enable the sales team to track and meet daily, monthly and quarterly goals.
  • Identify needs and correspondingly onboard, train and manage business partners in the region.
  • Manage financial operations including invoicing, reconciliation, payment modes & tracking receivables.
  • Monitor financial data and recommend solutions to improve profitability.
  • Liaison the customer and the finance team in terms of sales data reconciliation, etc.
  • Own and facilitate creation of reports and dashboards for the region.
  • Monitor daily business operations and address potential issues as and when they arise.
  • Establish standards and KPIs, ensure adherence, assess quality and maximize efficiency.
  • Collaborate with the tech, product and the finance team to ensure seamless business execution.
  • Identify operational gaps and facilitate automation wherever applicable • Perform basic research and present briefings, verbal or written.
  • Plan for the long term, track and report the status regularly.
  • Exposure to data analytics & tools in terms of number crunching, report and dashboard creation, etc.
  • Experience in working on low-code/no-code platforms for automating processes.
  • Understanding of accounts (receivables, payables, etc.); experience in collections would be a plus.
  • Experience of direct customer management, such as customer services, call center management, etc.
  • Flexibility to work across the US and the India time zones as required.
Must Haves
  • Flexibility to work across the US and the India time zones as required.
  • International Business Operations experience is must.
  • MBA from a reputed institution or a good understanding of business principles.

Key Responsibilities
  • Responsible for concepting, wireframes, visual designs, and delivering assets for development teams.
  • Assist with planning and conducting user research.
  • Design and analyze usage metrics to inform product design decisions.
  • Support definition of a common visual language between marketing materials and software products
Must Haves
  • Deep understanding of user-centered design principles and practices.
  • Ability to balance user needs, technology constraints, and business goals to create a useful, usable, and desirable product.
  • Excellent interaction and user interface design skills, including creating wireframes, mock ups, and high-fidelity prototypes in a highly collaborative environment.
  • Experience designing applications across mobile, web, and desktop platforms; responsive design experience is a plus.
  • Experience with workflow analysis and application of best practices.
  • Working knowledge of Adobe products, Sketch or other wireframing/prototyping/design tools.
  • Experience with user research and testing is a plus.
  • Strong conceptualization and visual design abilities.
  • Strong attention to detail and excellent problem solving skills.
  • Ability to thrive in an iterative, collaborative environment.
  • Ability to manage multiple projects concurrently.
  • Strong written and verbal communication skills across a variety of audiences.

Key Responsibilities
  • Identify the appropriate software architecture solution to achieve the proposed requirement.
  • Knowledge of architectural styles and design patterns.
  • Software development experience in one or more programming languages - JavaScript (NodeJS, Express, ReactJS frameworks), Python, etc.
  • Strong knowledge of datastores (SQL, NoSQL), and ability to make choices among available technology based on requirements.
  • Knowledge of cloud-based architectures, deployment and operational aspects of Amazon Web Services cloud is a plus.
  • Exposure to industry standards and protocols like REST, AMQP, BPEL, SAML, OpenID, OAuth.
  • Ability to guide the team in all tiers of enterprise applications including front-end technologies like React.
  • Be data driven, identify and demonstrate the right tools at every stage of software development to ensure code and architectural qualities are not compromised.
  • Maintain architectural standards that ensure alignment with business objectives.
  • Mitigate risks and problems identified in providing the solution.
  • Ability to prioritize and handle work to critical project timelines in a dynamic environment and develop new approaches to complex design problems.
  • Excellent social and communication skills.
  • Keep an eye out for technology trends, open-source projects that can be used.
  • Integrate internal and external product design into a cohesive user experience.
Must Haves
  • Work collaboratively with product and engineering teams in understanding the requirements and assist them in delivering the solution.
  • Demonstrated expertise in building Web Applications, Enterprise Applications, Web Services, and Management at scale is a requirement.
  • Sound knowledge of development and operation methods related to agile software.
  • Deep knowledge of practices and procedures related to the distributed architecture (Microservices, SOA, Multitenancy, etc.)
  • Experience with Architectural patterns for High Availability, Performance, Scale Out architecture, Disaster Recovery and Security aspects.
  • Understand the big picture and the various use cases involved while crafting the solution.

Key Responsibilities
  • Strong background in Linux/Unix Administration.
  • Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP).
  • System troubleshooting and problem solving across platform and application domains.
  • Strong experience with SQL and MySQL (NoSQL experience is a plus, too, since we also use Redis, Mongo)
  • Good understanding of Web Servers, Databases and their optimizational parameters.
  • A working understanding of code and script (PHP, Python, Shell, NodeJs)
  • Deploying, automating, maintaining and managing AWS cloud based production system, to ensure the availability, performance, scalability and security of productions systems.
  • Build, release and configuration management of production systems.
  • Experience with automation/configuration management using either Puppet, Chef or an equivalent
  • Suggesting architecture improvements, recommending process improvements.
  • Ensuring critical system security through the use of best in class cloud security solutions.
  • Knowledge of best practices and IT operations in an always-up, always-available service.
Must Haves
  • AWS: 4+ years- experience with using a broad range of AWS technologies (e.g. EC2, RDS, ELB, EBD, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain an Amazon AWS based cloud solution, with an emphasis on best practice cloud security.
  • DevOps: Solid experience as a DevOps Engineer in a 24x7 uptime Amazon AWS environment, including automation experience with configuration management tools.
  • Strong scripting Skills: e.g., Python and automation skills.
  • Operating Systems: Windows and Linux system administration.
  • Monitoring Tools: Experience with system monitoring tools (e.g. Nagios, Zabbix, CloudWatch).
  • Problem Solving: Ability to analyse and resolve complex infrastructure resource and application deployment issues.
  • Strong written and verbal communication skills across a variety of audiences

Key Responsibilities
  • Help resolve technical queries and software issues for the customer quickly and efficiently.
  • Obtain all the information necessary in order to resolve a customer software and technical query.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Collaborate with Internal teams to address customer inquiries and escalate when required.
  • Own the customer queries from start to finish; communicate with customers regularly on issue status.
  • Recommend improvements on existing processes based on the experience gain from customer queries.
  • Translate Customer issues into application features.
  • Strong experience with SQL and MySQL.
  • Deploying, automating, maintaining and managing AWS cloud based production system, to ensure the availability, performance, scalability and security of productions systems.
  • 3 - 5 years’ experience in area of Application and/or Customer support
  • 3 - 5 years’ experience in supporting applications developed with Node.js, Java, Python and AWS are desired.
  • Excellent interpersonal skills.
  • Able to work under pressure and frequently changing priorities
  • Strong knowledge in ITIL practices in the area of Incident, Change and Problem management.
  • Experience with Cloud-based environment (AWS).
  • Experience in automating support tasks using Python scripting.
Must Haves
  • Must have working experience on
  • Customer Service
  • AWS Skills
  • Python Skills
  • Linux Commands
  • Database

Key Responsibilities
  • Design, develop, test, deploy, maintain, and improve mobile application.
  • Manage individual project priorities, deadlines, and deliverables.
  • Build products that can scale it for users around the world.
  • Work with fellow designers and developers in an iterative environment with short and heavy impact development cycles
  • Develop cutting-edge functional modules and kits that will be integrated across all our iOS apps
  • Build proprietary SDKs to enable partnerships with other industry leaders.
  • Brainstorm, contribute new ideas, think of innovative strategies, and implement solutions to difficult problems.
  • Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed.
  • Work with real-time feedback from our users to make the product better.
  • Discover, design, develop, deploy, debug. Repeat! Requirements Here's what we're looking for:
  • Engineers with experience in shipping iOS apps with a large user base, ideally currently available on the App Store
  • Top-notch programming skills in Swift and Apple's SDKs and frameworks (Foundation, UIKit, Core Data, etc) along with proficiency in using Xcode
  • Command of memory management, view hierarchy, battery optimisation, and in-depth experience with multi-threaded and networked applications
  • Worked with RESTful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL
  • Focus on product design and pixel-perfect implementation of design into code.
  • Solid experience with version control systems (Git) and Gitflow.
  • Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours.
  • Ability to unlearn and adapt to the fast-moving technology environment.
  • Excellent communication skills and should fit well in a collaborative and charged workspace.
  • Knowledge of SwiftUI, AI and Machine learning will be an added advantage
Must Haves
  • Swift, IOS, Xcode

Key Responsibilities
  • Designing infrastructure for data.
  • Build data pipelines, includes implementing, testing, and maintaining infrastructural components related to the data engineering stack.
  • Define database architecture needed to combine and link data, and ensure integrity across different sources.
  • Work with large, complex data sets to solve difficult, non-routine analysis problems, applying advanced data handling techniques if needed
  • Automation of Data Related Business Activities (Recons, Invoicing).
  • Automation of Reporting mechanism.
  • Auto-detection and alert mechanism for errors in the data.
  • Work closely with Data Scientist, ML Engineers, Developers and Project/Product
  • Managers to gather data engineering requirements to prototype, develop, validate and deploy different solutions.
Must Haves
  • Inquisitive, Innovative, Proactive.
  • Proactive & Go getter who can work with minimal supervision.
  • Strong knowledge and experience in Python, Pandas, Numpy, Data wrangling, ETL processes, Statistics, Data Visualisation and Data Modelling.
  • Have experience in using both SQL and NoSQL database
  • Experience with Data Streaming and Big Data Tools(Hadoop, Spark, Kafka, etc)
  • Experience with Python Frameworks(Django, Flask, etc)
  • Experience with reporting tools(Tableau, PowerBI, etc)
  • Should have strong engineering fundamentals(Algorithms, Data structures, design patterns, etc)
  • Should have Good grip on object oriented programming or functional programming paradigm

Key Responsibilities
  • Establishing proper user accounts and monitoring user access and security.
  • Further refining the physical design to meet system storage requirements.
  • Ensuring that storage and archiving procedures are functioning correctly.
  • Carrying out capacity planning.
  • Performing Migration of projects between various environments (dev, test, production) and maintaining change control.
  • Independently analyzing, solving and correcting issues in real time, providing problem resolution end-to-end.
  • Providing 24x7 production support and available for escalations.
  • Enforcing and documenting database policies, procedures and standards.
  • Communicating regularly with technical, applications and operational staff to ensure database integrity and security.
  • Responsible for providing trend analysis to management team to enable them to make an informed decision.
Must Haves
  • Expertise in working on MySQL, PostgreSQL and MongoDB on medium to large systems.
  • Enough expertise to identify and recommend changes/improvements to the build process.
  • Proficiency in performance tuning, backup, recovery, security, disaster recovery, patching and upgrades.
  • Development experience is added advantage.

Key Responsibilities
  • Responsible for managing the interchange of data between the server and the users.
  • Primary focus will be the development of all server-side logic,definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the frontend.
  • Responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
  • Integration of user-facing elements developed by front-end developers with server side logic.
  • Writing reusable, testable, and efficient code
  • Design and implementation of low-latency, high-availability, and performance applicationsand Implementation of security and data protection
  • Integration of data storage solutions.
Must Haves
  • Strong proficiency with JavaScript.
  • Knowledge of Node.js core and frameworks Express,StrongLoop, koa, hapi etc.
  • Understanding the nature of asynchronous programming and its quirks and workarounds.
  • Good understanding of server-side CSS preprocessors.
  • Basic understanding of front-end technologies, such as HTML5 and CSS3.
  • Understanding accessibility and security compliance.
  • Integration of multiple data sources and databases into one system.
  • Understanding fundamental design principles behind a scalable application.
  • Understanding differences between multiple delivery platforms,such as mobile vs. desktop, and optimizing output to match the specific platform
  • Creating database schemas that represent and support business processes.
  • Implementing automated testing platforms and unit tests.
  • Proficient understanding of code versioning tools, such as Git.

Key Responsibilities
  • Improving Engineering and Delivery Excellence through adoption of Agile (Scrum) methodology.
  • Increase transparency and awareness across stakeholders on team's Agile transformation journey and key achievements.
  • Establish a roadmap for Agile transformation of the respective team(s) using the Scrum Framework.
  • Collaborate with Agile Coach to train and ready the product team to adopt Scrum.
  • Lead team through Forming, Storming, Norming to Performing using Scrum to achieve higher levels of Agile maturity.
  • Help Product Managers find techniques for effective Product Backlog management.
  • Establish and ready a Product Engineering team/unit to be self-sufficient.
  • Help the Product Engineering team in story sizing, splitting and estimations.
  • Establish and own all Sprint ceremonies to ensure a positive, productive team environment, that delivers on the Sprint promise.
  • Help team embrace and exhibit Agile principles and values.
  • Resolve conflicts and remove obstacles or impediments for the team.
  • Coach the teams in self-management and cross-functionality.
  • Monitor and analyse Sprint reports, burndown, velocity, and drive improvements.
Must Haves
  • Strong interpersonal, negotiation, influence and general leadership skills to guide, mentor and motivate the team in an environment of trust and fun.
  • Expertise in Scrum (certification preferred) to guide teams on Agile transformation journey, to own and deliver on strategic imperatives with quality.
  • Unambiguous written, oral and aural communication with demonstrated ability to arbitrate differing opinions and influence across boundaries to unblock team.
  • Proficiency with Atlassian tools such as JIRA and Confluence.
  • Unambiguous written, oral and aural communication with demonstrated ability to arbitrate differing opinions and influence across boundaries to unblock team.
  • Proficiency with Atlassian tools such as JIRA and Confluence.

Key Responsibilities
  • Manage and lead cross-functional project team to ensure delivery of complex development projects.
  • Scope and requirements specifications.
  • Functional specifications.
  • Business/system analysis
  • Resource planning and availability
  • Program management of existing programs.
  • Maintain Project Schedules
  • Product/Application SME
  • Provide pre-sales support by working closely with our sales teams to understand and define client’s key business drivers and requirements.
  • Propose product solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal.
  • Understand and demonstrate solutions/products to clients at the initial Deal stage.
  • Support sales teams throughout the contract lifecycle including at client review meetings and identifying opportunities to upsell into existing accounts.
  • Liaise with clients post sale to develop project documentation including Statement of Work and implementation plans.
  • Driving Project delivery through coordination with the Product and the Engineering Team.
  • Process improvement in terms of adoption of Agile framework in Project Delivery.
  • Closely work with and guiding the Engineering team from a feature/product development standpoint.
  • Status Reporting at an Overall Program Level catering to both Internal and External communication.
  • Involvement in Post Production Support and coordination with cross Functional teams of Operations, Finance and Analytics.
Must Haves
  • Previous experience in a software consultant or technical architect role and who has a minimum experience of 5 years in a Project/Program Manager role.
  • Strong interpersonal, written and oral communication skills including the ability to confidently demo the product.
  • Prior Hands-on experience as a Technical lead or an Architect would be preferred.
  • Advanced administration skills, in particular using MS Word, Excel and PowerPoint.
  • Ability to work effectively as part of a team with shared objectives and on own initiative.
  • Previous experience of software solution design is an addon.
  • Excellent time management, particularly the ability to effectively prioritize and execute tasks in line with business objectives and current Engg Backlog.
  • Hands On experience in Confluence, Jira, Freshdesk.
  • Experience in Agile Delivery Methodology.

Key Responsibilities
  • Perform internal audits as per approved plan for respective work area.
  • Identify data requirements and perform data analysis for effective audits.
  • Highlight observations and action areas.
  • Discussion with respective stakeholders on control weaknesses highlighted during audit
  • Prepare and present a comprehensive report covering audit results
  • Present audit findings and find ways to increase compliance and efficiency
  • Identify loopholes and recommend measures to mitigate / prevent risk.
  • Ensure that audits are closed as per defined timelines.
  • Stakeholder management to ensure closure of open items and update Action Taken Report.
  • Recommend improvement areas for effective delivery of IA plans.
  • Perform effective risk and control assessments.
  • Ensuring compliance with the Group's policies and procedures.
Must Haves
  • 4 to 5 years experience in internal audit field in service industry.
  • Bachelor’s degree in Accounting or Finance from an accredited college or university.
  • MBA, CPA, CA, CIA, or CISA
  • Advanced computer skills on MS Office, accounting software and databases, SOX/Internal Audit Application(s)
  • Ability to work with large amounts of data and to compile detailed reports
  • Proven knowledge of auditing standards and procedures, laws, rules and regulations
  • High attention to detail and excellent analytical skills
  • Sound independent judgement
  • Excellent written and verbal communication skills.

Key Responsibilities
  • Responsible for building relationship & increase the Servify business with E-commerce partners & clients.
  • Owning the month on month Top line growth of the plan sales in Amazon & Flipkart.
  • Handling the end to end seller account journey on E-Commerce platform.
  • Ensuring Listing & Maintenance of page hygiene of Servify products selling in all the E-commerce platforms.
  • Coordinating with E-commerce POC for solving daily operational issues and building overall understanding of the Ecosystem for a faster TAT.
  • Building innovation/ bringing new ideas to grow the business.
  • Guardrail customer experience through customer-centric decision making, policies, and processes.
  • Building & Maintaining data trackers for tracking the sales, traffic & conversion of every product line.
  • Continuously benchmark with like-to-like industry competitors (India/Global, Offline/Online), and building scope for deliverables.
  • Collaborate with multiple cross-functional teams within the org, manage diverse efforts, leverage the teams for synergies, and deliver great sales/consumer outcomes.
  • Building Process documents capturing seller central learnings, POCs, How to reduce TAT etc.
Must Haves
  • Analytical and metrics driven.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced environment.
  • Ability to work as an independent contributor, work without supervision.
  • Quick learner, Pro-active, Cross -Team in.
  • Passion for growing the business, adaptable to changes, understanding of software product
  • well versed with E-commerce E-co system and terminology.
  • Go-getter attitude with Good communication skills
  • Preferred work experience to handle seller support in Amazon, Flipkart..
  • Preference to experience working in Mobility (Smartphones) and Consumer Electronics categories
  • Masters degree in business is preferred but not required.