Samsung Care+ for Business – Walmart

Throughout this service contract, the following capitalized words have the stated meaning

1. “ADH”:
   refers to accidental damage from handling; meaning, damage directly resulting from unintentionally dropping the Covered Product (such as a cracked screen) or spilling liquid onto it. ADH IS NOT COVERED UNLESS AN “ADH” NOTATION IS SHOWN ON YOUR PLAN CONFIRMATION.
2. “Administrator”, “Servify”:
   the party authorized by Us who is responsible for administrating benefits to You in accordance with the terms and conditions of this Service Contract, Servify US Inc., 5608 17th Ave., NW, Seattle WA 98107; 24/7 Phone # 1-833-965-1615, (unless otherwise specified in the SPECIAL JURISDICTIONAL REQUIREMENTS section of this Contract and applicable to Your jurisdiction)
3. “Covered Device”, “Device”:
   the eligible phone that is covered under this Service Contract, not including accessories for which You have purchased the Contract from Us.
4. “Device Purchase Receipt”:
   the receipt document (email or electronic) provided to You when you purchased your Device, which confirms your Device purchase price and Device purchase date.
5. “Failure”:
   the mechanical or electrical breakdown of Your Device screen or digitizer resulting from defects in materials or workmanship.
6. “Plan”:
   the specific “Coverage Plan Option” under this Service Contract that You have selected and purchased, as indicated on Your Plan Confirmation.
7. “Plan Confirmation”:
   the receipt document (email or electronic) provided to You at time of purchase as proof of Your Service Contract purchase that confirms the coverage Plan selected by You, the coverage Term, any applicable Deductible, and the purchase date of this Service Contract.
8. “Power Surge”:
   damages to a Covered Device resulting from an oversupply of voltage while properly connected to a surge protector approved by the Underwriter’s Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper connection of the Covered Device to a power source.
9. “Service Contract”, “Contract”:
   this service contract terms and conditions document, which along with the Plan Confirmation makes up Your entire agreement. Benefits under this Service Contract are additional to your rights under applicable laws, the manufacturer's hardware warranty and any complimentary technical support.
10. “Term”:
    the period of time in which the provisions of this Plan are valid, as indicated on Your Plan Confirmation.
11. “We”, “Us”, “Our”, “Obligor”, “Provider”:
    the party or parties obligated to provide service under this Plan as the service contract provider, Northcoast Warranty Services, Inc., 800 Superior Ave. E., 21st Fl., Cleveland, OH 44114; (unless otherwise specified in the SPECIAL JURISDICTIONAL REQUIREMENTS section and applicable to Your jurisdiction).
12. “You”, “Your”:
    the original business entity purchaser or owner of the product covered under this service contract.

This Contract provides for the labor and/or parts necessary to repair Your Covered Device when You have a covered claim. At Our sole discretion, You may be provided a replacement for Your original Covered Device in lieu of repair. See the About Repairs, and About Replacements bullets below for full details.

1. About Repairs
   Parts used for repairs may be new, used, refurbished or parts that perform to the factory specifications of Your original Covered Device.
2. About Replacements
   

   Reasonable efforts will be made in order to replace Your original Covered Device with a same match; however, We reserve the right to replace the original Covered Device with one of equal or similar features and functionality, but We do not guarantee such replacement will be the same color, or model as Your original Covered Device. Additionally, please note that sometimes technological advances that are out of Our control may result in a replacement that has a lower selling price than Your original Covered Device, and this Agreement does not provide any reimbursement for such a cost difference. Also know that any/all parts, components, or whole items that We provide replacement for will automatically become Our property.

   During the Contract Term, Servify will provide you with access to a call center, app based or web-based support for Your Covered Device. Administrator support starts on the date you purchase the Contract for Your Covered Device. Support may include assistance with claim registration, determining when hardware service is required or ADH coverage may be applicable.

Coverage under this Service Contract provides for the following, as applicable to Your Plan purchase:

1. Samsung Phone Extended Warranty Protection Plan
   1. EXTENDED WARRANTY PROTECTION PLAN TERM – Coverage for a defined Failure becomes effective once the manufacturer’s warranty has expired. Upon expiration of the manufacturer’s warranty, coverage for a defined Failure becomes effective and continues for the Term shown on Your Plan Confirmation.
   2. EXTENDED WARRANTY PROTECTION PLAN CLAIMS LIMIT – unlimited number of covered claims until the accumulated amount that we have paid equals the original purchase price, as shown on your Device Purchase Receipt, of the Covered Device per each 12 month period from effective date of this contract until the end of the term. Once this limit is reached, Our obligations will be considered fulfilled for the 12 month period. If this limit is reached in the final 12 months period, obligations will be fulfilled and policy will end after the last repair is completed.
2. Samsung Phone Accidental Damage Protection Plan
   1. SAMSUNG PHONE PROTECTION PLAN TERM – Coverage for damages to Your Device will begin on coverage start date and end on coverage end date as shown on Your Plan Confirmation.
   2. SAMSUNG PHONE DAMAGE PROTECTION PLAN CLAIMS LIMIT - two ADH covered claims are allowed for the Covered Device per each 12 month period from effective date of this contract until the end of the term. Once this limit is reached, Our obligations will be considered fulfilled for the 12 month period. If the limit is reached in the final 12 month period, obligation will be fulfilled and policy will end after the last repair is completed.

IMPORTANT: The submission of a claim does not automatically mean that the damage to or breakdown of the Device is Covered under Your Plan and this Contract. In order for a claim to be considered, You have to contact the Administrator first for claim approval and authorization number. Be sure to keep this Service Contract, the original Device Purchase Receipt, and the Plan Confirmation together, as they will come in handy when You have a Claim! These items make up Your complete Service Contract.

You may obtain service or claim support by using the Web Portal samsungenterprise.servify.tech by emailing Servify at enterprisesupport@servify.tech, or by calling +1 833 965 1615.

Explain the problem Your Device is experiencing and provide the Administrator any additional information/documentation in order to validate Your claim. faster claim handling, please have the mobile phone number/ email address used during the registration process, or your Covered Device serial number readily available. You must also, upon request, present your Plan Confirmation, and the Device Purchase Receipt.

After confirmation of claim eligibility under Your Plan and this Contract, the Administrator will issue a claim reference number to You along with additional information regarding how Your Product will be further serviced (refer to the “Location of Service” section below for further details)

In the event the Contract Term expires during time of an approved Claim, Your coverage will be automatically extended until the date in which the Claim in progress has been fulfilled completely in accordance with the terms and conditions of the Service Contract.

DURING HARDWARE SERVICE, SERVIFY OR ITS REPAIR LOCATION MAY DELETE THE CONTENTS OF THE COVERED DEVICE AND REFORMAT THE STORAGE MEDIA. Servify will return your Covered Device or provide a replacement as the Covered Device was originally configured, subject to applicable updates. Servify may install OS updates as part of hardware service that will prevent the Covered Device from reverting to an earlier version of the OS. Third party applications installed on the Covered Device may not be compatible or work with the Covered Device as a result of the OS update. You will be responsible for reinstalling all other software programs, data and passwords.

1. Servify will ship the Covered Device to a site (Servify Service Location/ Samsung designated Repair Service Partner). Once service is complete, Servify will return the Covered Device to you.
2. Servify will pay for shipping to and from Your location
3. Servify may also offer to provide service through other modes if available, such as walk-in service locations (where You can walk-in for service as per Your convenience during the working hours of the service locations as stated by Servify, “Walk-In Service Locations”) or on-site service (where a qualified engineer is sent to your registered address to repair on the spot, “On-Site Service”). Such offer will be at Our sole discretion, and will not be mandatory. In the event of You choosing to walk-in, if available, to a nearby service location for repairs, on the advice of Servify, You will bear any applicable costs of travel to such service location(s), and Servify’s responsibilities are limited to only covering the repairs as per the terms of the Plan. Similarly, in the event of You choosing On-Site Service, if available, You will be informed of visit charges, if any at the time of scheduling On- Site Service request.

1. A pre-existing condition known to You (“pre-existing condition” refers to a condition that within all reasonable probability, relates to the functional fitness of the Covered Device screen before this Contract was purchased);
2. Any claim for service to or replacement of the Covered Device that has not been prior authorized by the Administrator;
3. Servicing of the Covered Device in association with a non-covered claim, and shipping or delivery charges associated with the initial purchase of the Covered Device;
4. Fortuitous events; including, but not limited to: environmental conditions, exposure to weather conditions or perils of nature; collapse, explosion or collision of or with another object; fire, any kind of precipitation, lightning, dirt/sand, smoke, nuclear radiation, radioactive contamination, riot, war or hostile action;
5. Breakdown or damage that is covered under any other insurance, warranty, guarantee and/or service agreement providing the same benefits as outlined in this Contract;
6. Abuse (meaning, the intentional treatment of the Covered Device in a harmful,injurious, malicious or offensive manner which results in its damage and/or breakdown), neglect, negligence, misuse, intentional harm or malicious mischief of or to the Covered Device;
7. Theft or mysterious disappearance, loss (unforeseen disappearance) or vandalism of or to the Covered Device;
8. Rust, corrosion, warping, bending, animals, animal inhabitation or insect infestation;
9. Any upgrades, attachments, accessories or peripherals, or any breakdown or damage to these items;
10. Any items that are consumer replaceable and designed to be replaced over time throughout the life of the Covered Device; including, but not limited to batteries;
11. Improper removal or installation of replaceable components, modules, parts or peripherals and/or installation of incorrect parts;
12. Routine, periodic or preventative maintenance;
13. Lack of providing manufacturer’s recommended maintenance or operation/ storage of the Covered Device in conditions outside manufacturer specifications, or use of the Covered Device in such a manner as would be voidable coverage under the manufacturer’s warranty, or use of the De
14. Adjustment, manipulation, modification, removal or unauthorized repairs of any internal component/part of a Covered Device performed by anyone other than a service center/technician authorized by the Administrator or the manufacturer;
15. Any kind of manufacturer recall or rework order on the Covered Device, of which the manufacturer is responsible for providing, regardless of the manufacturer’s ability to pay for such repairs; or
16. Any Claim related to cosmetic damage (meaning damages or changes to the physical appearance of the Covered Device that does not impede or hinder the normal operational function; such as scratches, abrasions, or changes in color, texture, or finish) or structural imperfections (when such do not impair the overall functionality of the Covered Product);
17. Service or replacement outside of the United States of America, its territories, or Canada.

IMPORTANT: RESTORATION OR TRANSFER OF SOFTWARE AND/OR DATA, AND DATA RECOVERY SERVICES ARE EXPRESSLY EXCLUDED UNDER THIS SERVICE CONTRACT. WHEN AT ALL POSSIBLE, WE STRONGLY ENCOURAGE YOU TO BACK UP ALL SOFTWARE AND DATA ON A REGULAR BASIS AND ESPECIALLY PRIOR TO SUBMITTING YOUR COVERED DEVICE FOR SERVICING PURSUANT TO THE TERMS AND CONDITIONS OF THIS CONTRACT.

PRODUCT PROTECTION:
If protective items such as covers, carrying cases or pouches were provided or made available for use with Your Device, You should make every effort to utilize these product accessories for protection against damage to Your Device. If You suspect damage or breakdown of Your Device, You should promptly take reasonable precautions in order to protect against further damage. ANY CLAIM DETERMINED TO BE AS A RESULT OF NEGLECT, NEGLIGENCE, MISUSE OR ABUSE (AS DEFINED) OF OR TO THE COVERED PRODUCT WILL NOT BE COVERED UNDER THIS CONTRACT.

MAINTENANCE AND INSPECTIONS: If specified in the Device manufacturer’s warranty and/or owner’s manual, You must perform all of the care, maintenance and inspections for the Device as indicated. You may be required to provide proof of fulfilment of such maintenance, care and/or inspection services at time of claim. ANY CLAIM RESULTING FROM THE LACK OF COMPLIANCE WITH THE PRODUCT MANUFACTURER’S WARRANTY AND/OR OWNER’S MANUAL WILL NOT BE COVERED UNDER THIS CONTRACT.

We may only cancel this Contract for:

1. non-payment of the Contract purchase price by You;
2. material misrepresentation by You; or
3. substantial breach of duties under this Contract by You in relation to the Covered Device or its use.

If We cancel this Contract, We will provide written notice to You at Your current address in Our file (email or physical address as applicable), with the reason for and effective date of such cancellation. If We cancel this Contract, You will receive a pro-rata refund.

If You wish to transfer coverage under this Service Contract to a different owner, please contact the Administrator to initiate Our transfer process. Transferability is determined at Our sole discretion and may not be available.

If You wish to renew coverage under this Service Contract, please contact the Administrator prior to the expiration of Your current Term to initiate Our renewal process. Renewability is determined at Our sole discretion and may not be available.

This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our performance under this Service Contract. Should We fail to pay any Claim or fail to replace the Device covered under this Service Contract within sixty (60) days after the Claim has been submitted, or in the event You cancel this Service Contract, and We fail to refund any unearned portion of the Service Contract price, You are entitled to make a direct Claim against the insurer, Wesco Insurance Company, at 866-505-4048 or 59 Maiden Lane, 43rd Floor, New York, NY 10038.

1. Servify may subcontract or assign performance of its obligations to third parties but shall not be relieved of its obligations to you in doing so.
2. Servify is not responsible for any failures or delays in performing under the Plan that are due to events outside Servify’s reasonable control.
3. This Service Contract is valid and eligible for purchase in the contiguous United States of America, plus Alaska and Hawaii. (NOTICE: all outlying U.S. territories, including but not limited to Puerto Rico, and all Canadian provinces/territories are expressly EXCLUDED.)
4. In carrying out its obligations Servify may, solely for the purposes of monitoring the quality of Servify’s response, record part or all of the calls between you and Servify.
5. You agree that any information or data disclosed to Servify under this Plan is not confidential or proprietary to you. Furthermore, you agree that Servify may collect and process data on your behalf when it provides service. This may include transferring your data to affiliated companies or service providers in accordance with Servify’s Privacy Policy listed at https://servify.in/privacy.
6. Servify will protect your information in accordance with Servify’s Privacy Policy available at https://servify.in/privacy/. If you wish to have access to the information that Servify holds concerning you or if you want to make changes, you may contact Servify on enterprisesupport@servify.tech.
7. This Service Contract; including the terms, conditions, limitations, exceptions and exclusions, and Your Plan Confirmation constitute the entire agreement between Us and You and no representation, promise or condition not contained herein shall modify these items, except as required by law.
8. There is no informal dispute settlement process available under this Service Contract.

Regulation of service contracts may vary widely from state to state. Any provision within this Contract that conflicts with the laws of the state where You live shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Service Contract was purchased in one of the following states and supersede any other provision within Your Service Contract terms and conditions to the contrary.

1. Connecticut:
   This Plan is an agreement between the Obligor/Provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, 866-927-3097 and You. In the event of a dispute with Administrator, You may contact The State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a description of the dispute, the purchase or lease price of the Device, the cost of repair of the Device and a copy of the warranty Plan. GUARANTY is amended as follows: If We fail to pay or to deliver service on a claim within sixty (60) days after proof of loss has been filed, or in the event You cancel this Service Agreement and We fail to issue any applicable refund within sixty (60) days after cancellation, file a claim against the insurer, Wesco Insurance Company at 59 Maiden Lane, 43rd Floor, New York, NY 10038, by calling 1-866-505- 4048. CANCELLATION is amended as follows: This Plan may be cancelled by You if the Device covered under this Plan is returned, sold, lost, stolen or destroyed.
2. Georgia:
   WAITING PERIOD (if applicable) – A term equivalent to the waiting period will be added to the term of Your Plan. CANCELLATION is amended as follows: If You cancel this Plan after thirty (30) days of purchase of this Plan, You will receive a pro rata refund of the Contract purchase price paid by You. In no event will any claims incurred or paid be deducted from any refund. The Provider may only cancel this Plan for fraud by You, material misrepresentation by You, or nonpayment by You. If We cancel this Service Contract, no cancellation fee shall apply and We shall provide written notice to You at the last known address held by Us at least thirty (30) days preceding the effective date of cancellation. EXCLUSIONS – Only unauthorized product repairs, modifications or alterations performed after the effective date of the Plan are excluded.
3. Illinois:
   Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to defects in materials or workmanship after the effective date of this Plan. Covered items must be in place and in good operating condition on the effective date of coverage and become inoperative due to normal wear and tear after the effective date of this Plan.
4. Indiana:
   This Plan is not insurance and is not subject to Indiana insurance law. Your proof of payment to the Seller for this Plan shall be considered proof of payment to the insurance company which guarantees Our obligations to You. If We fail to perform or make payment due under this Plan within sixty (60) days after You request the performance or payment, You may request the performance or payment directly from the insurer that issued the provider’s Service Contract reimbursement policy, including any applicable requirement under the Plan that the provider refund any part of the cost of the Plan upon cancellation of the Plan. PRE-EXISTING CONDITIONS – The “Pre-Existing Condition:” definition is deleted and replaced with: conditions that were caused by You or known by You prior to purchasing this Plan.
5. Oregon:
   This Plan is an agreement between the Obligor/Provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, (866) 927-3097 and You. OBTAINING SERVICE – If You need to file a claim under this Plan, You must contact the Administrator by using the Web Portal samsungenterprise.servify.tech, or by calling (toll-free) +1 833-965-1615 to obtain a claim reference number prior to having any repairs made to Your Device. Contact is available 24/7. Failure to call in and report the claim may result in non- payment.
6. Utah:
   The Provider/Obligor is Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, (866) 927-3097. This Plan or warranty is subject to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department. Coverage afforded under this Plan is not guaranteed by the Property and Casualty Guaranty Association. GUARANTY is amended as follows: Should the provider fail to pay or provide service on any claim within sixty (60) days after proof of loss has been filed, the contract holder is entitled to make a claim directly against the Insurance Company. CANCELLATION – Is amended as follows: We may only cancel this Plan for material misrepresentation by You, nonpayment by You or a substantial breach of contractual duties by You relating to the covered property or its use. If We cancel this Plan for material misrepresentation or a substantial breach of contractual duties, such cancellation will be effective thirty (30) days after mailing of notice. If We cancel this Plan for non-payment, such cancellation will be effective fifteen (15) days after the mailing of notice. The notice will state the effective date and the reason for the cancellation. OBTAINING SERVICE – If You need to file a claim under this Plan, You must contact the Administrator by accessing the App, using the Web Portal samsungenterprise.servify.tech, or by calling (toll-free) +1 833-965-1615 to obtain a claim reference number prior to having any repairs made to Your Device. Contact is available 24/7. Failure to call in and report the claim will result in non-payment.