Delivering superior Customer eXperience to OnePlus users in North America through end-to-end device care program management

Delivering superior Customer eXperience to OnePlus users in North America through end-to-end device care program management

Challenge

Create stickiness for OnePlus brand by deliver a superior after-sales experience to customers in highly competitive North American Market.

Servify Approach

With Servify’s ADH and MB Service Contracts, customers could enjoy their new OnePlus device fearlessly. If anything were to happen to their device accidentally: ex. Physical Damage, Liquid Damage, mechanical breakdown or damage from an electric surge, Servify would cover it for them.

  • Servify Managed everything from Selling Plans to Fulfilling Claim Requests
  • Plan Management (Plan Sales, Plan Activation)
  • Claim Administration (Claim Adjudication and Settlement)
  • Logistics Service (Pick Drop/Mail-In Service)
  • Repairs with original spare parts
  • Customer Support: 24x7 Call Centre and Email Support

Results

OnePlus was able to deliver superior after-sales experience through faster resolution cycles to the consumers resulting in higher brand love.